Community Physicians of Indiana

Our Partnership with You for Excellent Care

Welcome to Community Physicians of Indiana! We are a part of Community Health Network. We are eager to work with you to improve your physical and mental well-being. We want your experience here to be excellent. Here is some information that will help you make decisions about your health care. If, at any time, you need more information, we want you to have it quickly. Your doctor, practice clinical staff members or administrative staff members will help you with your concerns. Please feel free to ask.

Respect, Dignity, and Comfort

When you leave any of our offices, we hope you will say, “The care that I received was excellent!” In order to accomplish that, we want to be sensitive to your personal values and beliefs, as well as your unique cultural, ethnic, racial and religious identity. Equally important, we want you to help us with your child’s care. For example, if your child is experiencing pain or discomfort, please let your caregiver know so we can attempt to alleviate it.

Information about your child’s care is very private, and is protected by state and federal laws. We work hard to respect your privacy, while, at the same time, complying with the laws applicable to us. In most cases, it is up to you whether we give out your child’s information. You can ask that information go to family members or friends involved in your child’s care, or you may request that information not be shared.

We pride ourselves on patient-focused medicine. But to do so, we need your help. Our caregivers are seeking to give all of our patients the same high level of professional, personalized care that you can and should expect from us. Please understand that fact. We ask that you respect your caregivers and our other patients. For the dignity of all, please follow the rules of the office in which you are receiving your care. Your doing so helps us as we help you.

Informed Participation

There are many ways that we will ask you to help us meet your child’s health needs. We will need your child’s complete health history, including all medications they are currently taking and any allergies that they have. We will need to know their current symptoms. And we will want your input as we develop their plan of care. You will be informed of the benefits, as well as any risks, of the treatment your child will receive.

You may refuse treatment at any time during your child’s care. Your health care provider will tell you what the health-related outcomes of your refusal might be. The responsibility for the outcomes due to your decision would, of course, be yours.

As part of your child’s care, we may want to refer them to another medical office or health care facility for care we do not provide. Or, you may want information about a referral to another service or care provider.

Again, please ask if you need more information about your child’s care. If you are not satisfied with your options for treatment, we will respect your wish for a second opinion.

If you have questions about your child’s health records, your physician can discuss these with you. If you want to know more about your care or your caregivers, please ask. Our financial advisors will answer your questions about your bill. Please take responsibility to pay your bill.

An Excellent Experience

We want you to have an excellent experience with us - Community Physicians of Indiana. Please let us know how satisfied you are. Tell us when you have had an excellent experience. When there is a problem, let us know how you feel, what you think about it and what you want. We want to work with you to resolve the problem as best we can and learn from these opportunities. Regardless of the communication method you use, we will respond to your concerns in a timely fashion.